Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I determine my correct size?
Most of our styles run true to size, but fit can vary by silhouette. Please refer to the specific 'Fit Notes' on each product page for detailed measurements and sizing recommendations.
What is your return policy?
We accept returns of unworn, undamaged items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain promotional items.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information to follow your package's journey.
Do you offer international shipping?
Yes, we ship to many countries worldwide! International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Are your shoes made sustainably?
We are committed to ethical manufacturing. Our shoes are produced in small batches in family-owned factories where we ensure fair wages, safe working conditions, and high-quality craftsmanship.
Can I change or cancel my order after it's placed?
Because we aim to ship orders as quickly as possible, we have a very limited window for changes. Please contact our support team immediately if you need to modify your shipping address or cancel an item.